After confirmation of payment has been made and you receive your username & password from admin (during business hours only) you can access the course at anytime of the night or day at your convenience. If you run into any trouble through the course and need a trainers hand shoot them off an email at the time and they'll attend to your message in business hours the next day. The average will take about 2 hours for the RSA course. But don't rush it, some students take 2 ½ to 3 hours.
Why can't I access the video for the online RSA?
It maybe because of your browser security (Pop-up's)
If you use Internet Explorer - click here for hints on how to deactivate your Pop-up's
If you use Firefox - click here for hints no how to deactivate your Pop-up's
How come I can't move onto the next quiz? - RSA
You must work through the quizzes in order – starting from viewing the video first...If you get more then 3 wrong in a section then you'll have to contact the college either via phone during business hours or via email outside of business hours.
What happens after I've completed the course? - RSA
Once a trainer has deemed you competent in the RSA course, it can take up to 5-10 working days of your ORIGINAL certificate to be received in the post.
How do I start the course?
Click on the link ONLINE COURSES link and register. Payment must be made online via a valid credit card or over the phone. Once confirmation has been received that you have registered and payment received (during business hours) you will shortly receive an email from us (
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) with your user name and password - PLEASE CHECK YOUR JUNK MAIL. You need to complete your registration into the course before you will be able to see your available courses. PLEASE NOTE: If you are registering a number of people, they must all be registered with diffierent email address as this is their username. Need a FREE email address to commence the course - click here to create a FREE hotmail email account or live or click here to create a FREE yahoo account
What happens if I can't complete the course all in the sitting? - RSA
You have to complete the course in sections. You must complete a complete Quiz before it is saved and marked otherwise it will be marked wrong. You have four different quizzes to complete, so make sue you are fine first to move onto the next quiz at each stage.
What certificate will I receive? Is it OLGR approved? - RSA
QLD ONLY
You will receive a Statement of Attainment from Ignite and an ORIGINAL RSA Training Course Certificate from QLD Office of Liquor and Gaming Regulations (OLGR).
WA ONLY
You will receive a Statement of Attainment from Ignite
How log into the course I'm having trouble
You will recieve an email with your username and password and a link to log in. Click on the link and you will be taken to a page for you to log in. If you have trouble logging in maybe try cutting and pasting your username and password and inserting it that way. If it still doesn't work, try using a different browser window ie Internet Explorer or Firefox (must computers come standard with these) - you will need to cut and paste the URL into a new window
I haven't heard anything from the trainer
Check back in regularly to see if the trainer has marked your results. Sometimes If the trainer has marked your results and you get some wrong you need to just answer the questions you got wrong.
How does the First Aid Course work?
Can't find an answer to your question contact Ignite Education on 07 5559 5077 or click here to send us an email.
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